Due to COVID-19, we cannot accept drop-in visitors at this time. All meetings must be pre-arranged by telephone or email. Guests will also be required to provide contact information and answer the following questions prior to a meeting:
- Are you experiencing difficulty breathing or have chest pain?
- Do you have a fever, chills, cough, or sore throat?
- Have you traveled outside of Canada in the last 14 days?
- Have you been in close physical contact with someone who has tested positive for COVID-19?
- Have you been in close physical contact with someone who has traveled outside Canada in the last 14 days or is currently sick with COVID-19 symptoms?
- Our office is a masked environment. Upon entering you will be required to wear one. If you do not have one, one will be provided.
Once you arrive for your appointment, please remember the following:
- Please keep two meters distance between yourself and others
- Guests are required to provide contact information and used hand sanitizer
- Let us know if you require use of a chair
- We cannot allow more than two visitors from different households in the office at one time
- We may have to close the office on short notice due to COVID-19 concerns
There is a great deal of concern about COVID-19 coronavirus. This is an issue that is changing daily and hourly. To ensure you have accurate and up-to-date information, always refer to official sources.
- Middlesex-London Health Unit - updates for Londoners
- Ontario.ca - daily updates on coronavirus (10:30 a.m. & 5:30 p.m.)
- London's COVID response - updates on city services and programming impacted by COVID-19
- London's COVID Assessment Centres: 825 Valetta St., & 656 Elizabeth Street, open Mon-Fri 11 a.m. - 7 p.m. (New hours; not open weekends)
- TeleHealth Ontario is available to answer your questions at 1-866-797-0000
- Canada.ca/coronavirus - updates for Canadians and our national response
211 Ontario COVID resources and updates
- Dial 211 on your phone
- Or web chat with 211
COVID-19 Community Concerns:
If you are concerned about businesses or individuals not following COVID-19 orders, the City of London, MLHU, Bylaw Enforcement, and London Police have launched an email and phone line for residents to report their concerns:
- [email protected] - monitored 24 hours a day
- (519) 661-4660 - 8:30am - 4:30pm, Mon - Fri
- Information and tools for parents to help support children's mental health
CMHA's free skill-building program to help adults and youth cope with depression and anxiety
List of resources and programs especially those living struggling to make ends meet
COVID-19 specific resources for children, youth, and families
Online learning resources to support students and families, including links to external sites for all grades as well as a description of each resource.
Free Legal Advice Hotline for low-income Ontarians & resources to help answer legal questions related to COVID-19
- 1-855-255-7256 9:30 – 11:30 am & 1:00 – 3:30 pm, Mon - Fri
Andrea Horwath calls for 80% rent subsidy, up to $2500 per home, per month, for up to four months for anyone qualifying for federal emergency benefit
- Same funds must also be made available to help small and medium-sized businesses
- Legal ban on evictions, lockouts, and disconnections (including business tenants) for four months
- Legal ban on threatening eviction, lockout, and disconnection
- Six month rent freeze
- Deferring rent could put tenants and private landlords into financial crisis. Rent subsidies will help folks weather the financial storm that COVID-19 has created
Every night at 7:30, people across Ontario are going outside & making noise to cheer on the millions of health providers, social service and other essential workers
Londoners are also showing our gratitude by displaying blue hearts in their windows.
Be sure to thank our dedicated and tireless health care workers who are helping keep us healthy and safe as well as transit workers, grocery store clerks, and city workers. Recent events show us how much we depend on one another, in often quiet, yet fundamentally important ways.
The health of our community depends on all of us.
The best way to prevent infection is to avoid being exposed to this virus. Prevention measures include:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Avoid close contact with people who are ill
- Stay home when you are ill
- Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands
- If you don’t have a tissue, sneeze or cough into your sleeve or arm
- Clean and disinfect frequently touched objects and surfaces
- Avoid shaking hands - try an "elbow bump" instead
- Stay two metres away from others & avoid all non-essential gatherings of any size - Physical Distancing
We are all in this together!
Our team continues to serve the community, answering questions, and helping navigate services. If you come across issues that you believe need to be raised with the provincial government please let us know. We are trying to make sure that Ontario is looking after the problems people face as the situation develops. Our office cannot take in-person meetings at this time but please call (519) 432-7339 or email: [email protected]
Stay calm, stay healthy, and stay kind!